Contacting Support by Help>Email support – not working
There is a function in Poles ‘n’ Wires that creates a new email and attaches your database and options, with file version information. But the function does not work on all systems.
If the function does not work for you, follow these steps:
- go to C:\ProgramData\PowerMation\PolesnWires
- send pnwdata.xml and pnw.ini to email@example.com
- go to C:\Program Files (x86)\PowerMation\Poles ‘n’ Wires
- run filever.exe and send the report it generates